Terms of Use

Last updated: 28 October 2026 · Effective: 28 October 2026

These terms are a translation; if the Turkish and English texts differ, the Turkish text prevails.

1. Parties and scope

These Terms of Use (“Terms”) govern the use of the Halım Geldi mobile app, macOS app, web panel and website (together, the “Service”) between Bigeransoft Yazılım (“BigeranSoft”, “we”) and you, the user. By creating an account or using the Service you accept these Terms, the Privacy Policy and the KVKK Privacy Notice.

2. Definitions

• Business: a carpet-cleaning business that uses the Service to run its work.
• Management: the business owner and the staff the owner authorises in the app.
• Courier: a member of the business’s own team who collects and delivers carpets.
• Customer: a person who has carpets cleaned by a business.
• Content: any data, photo, text or review entered into the Service.

3. Account and security

• You must be at least 18 years old to create an account.
• Your account is opened with your mobile number and verified by SMS. The information you provide must be accurate and up to date.
• Keep your password and the codes sent to you secret; you are responsible for actions taken with your account. We never ask for your password or SMS code.
• If you notice unauthorised use of your account, tell us at once at bigeransoft.info@gmail.com.

4. What the Service is

Halım Geldi is software through which a business manages its orders, customers, team and cash, its couriers handle their collection and delivery tasks, and customers follow their orders. The carpet-cleaning service itself is provided by the business; the service contract is formed between the customer and the business, and BigeranSoft is not a party to it. Questions about the quality, price, timing of the cleaning service and any damage to or loss of a carpet are the responsibility of the business that provides it; we help with the records kept in the app.

5. Obligations of businesses

• A business collects its customers’ and team’s personal data lawfully, informs them under KVKK and obtains any permission required. For that data the business is the data controller and BigeranSoft is the data processor.
• Before sending commercial electronic messages (campaigns, reminders) it obtains the customer’s consent and registers it with the Message Management System (İYS).
• It enters prices, order details and payments accurately and fulfils its tax and invoicing obligations itself.
• It is responsible for the permissions it gives to its team and informs its couriers that their location is processed while the shift is open.
• When the business’s work with a staff member or courier ends, it removes that person from its team in the app.

6. Trial, subscriptions and payments

• A new business account comes with a 14-day free trial. No payment details are needed for the trial and nothing is charged automatically when it ends; to keep using paid features, a package must be bought.
• Subscription packages and SMS credits are bought only by the business owner; staff, couriers and customers cannot make purchases. The package belongs to the business and its team uses it.
• Prices and package contents are shown on the purchase screen before you buy.
• App Store and Google Play: payment is charged to your store account when you confirm the purchase. A subscription renews automatically unless it is cancelled at least 24 hours before the end of the current period; the renewal is charged within the 24 hours before the period ends. You can manage or cancel the subscription in your store account settings; deleting the app does not cancel it. Refunds for store purchases are handled by Apple or Google under their own rules.
• Web panel: for purchases made with PayTR, the payment and renewal terms are shown on the purchase screen.
• Business packages are bought for commercial purposes, so the right of withdrawal under consumer law does not apply to them.
• Payments that customers make to a business for carpet cleaning are made to that business; card payments are processed by PayTR and card details are not stored by us.

7. Acceptable use

You may not:

• use the Service for unlawful purposes or enter content that is unlawful, misleading or infringes the rights of others;
• enter or share other people’s personal data without a lawful basis, or send messages to people who have not given permission;
• access other accounts or businesses’ data without authorisation, or try to bypass security measures;
• place excessive load on the Service with automated tools or disrupt its operation;
• reverse-engineer, copy or resell the software, except where the law expressly permits it;
• create fake orders, reviews or accounts.

8. Content and intellectual property

The software, design and the “Halım Geldi” name and logo belong to BigeranSoft. We grant you a limited, non-exclusive, non-transferable and revocable licence to use the Service for its intended purpose. The Content you enter remains yours; you allow us to store, process and display it only to the extent needed to provide the Service. Reviews customers give to a business may be shown to that business and, if the business is listed, on its public page.

9. Availability and changes to the Service

We work to keep the Service running continuously and securely, but there may be interruptions for maintenance, updates or reasons beyond our control. We may add, change or remove features; we announce changes that significantly affect businesses in advance in the app.

10. Limitation of liability

• BigeranSoft is not liable for the carpet-cleaning service provided by the business (quality, damage, loss, delay, price) or for disputes between the customer and the business.
• The Service is provided “as is”; we do not guarantee that it will be uninterrupted or error-free.
• Except in cases of intent and gross negligence, our liability towards a business is limited to the total fee the business paid for the Service in the 12 months before the event that caused the damage, and we are not liable for indirect damage such as lost profit.
• Liability that cannot be limited by law, including liability for intent and gross negligence (Turkish Code of Obligations art. 115), and the mandatory rights of consumers are reserved.

11. Suspension and closing an account

You can close your account at any time: Account & Data Deletion. If these Terms are seriously breached or there is a risk to security, we may suspend or close the account concerned, notifying you in advance where possible. When an account is closed, data is deleted within the periods in the Privacy Policy; records that the law requires us to keep are retained for the legal period.

12. If you downloaded the app from the App Store

• These Terms are between you and BigeranSoft only, not with Apple Inc. (“Apple”). BigeranSoft, not Apple, is solely responsible for the app and its content.
• The licence lets you use the app on Apple-branded devices that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
• BigeranSoft alone is responsible for maintenance and support of the app; Apple has no obligation to provide any maintenance or support.
• If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price, if any; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app.
• BigeranSoft, not Apple, is responsible for addressing any claims relating to the app, including product liability, failure to conform to legal or regulatory requirements, consumer protection and intellectual-property infringement claims.
• You confirm that you are not located in a country subject to a U.S. Government embargo or designated as “terrorist supporting”, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, have the right to enforce them against you.

13. Personal data

How we process personal data is explained in the Privacy Policy and the KVKK Privacy Notice.

14. Changes to these Terms

We may update these Terms. We announce significant changes in the app or by SMS before they take effect. If you continue to use the Service after the changes take effect, you accept the updated Terms; if you do not accept them, you can close your account.

15. Governing law and disputes

These Terms are governed by the laws of the Republic of Türkiye. Please contact us first so that we can try to resolve any problem amicably. Consumers may apply, within the monetary limits set by law, to the consumer arbitration committee or consumer court at their place of residence or where the transaction took place. In other disputes the general rules of jurisdiction apply.

16. Contact

Bigeransoft Yazılım (“BigeranSoft”) · bigeransoft.info@gmail.com · Support